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Help

We want your experience on Patroneer to be a great one, and we're here to make that happen. Please email any questions or feedback to help@patroneer.com, and we'll see how we can help.

If you are new to Patroneer, taking the Product Tour will give you a quick introduction. And the F.A.Q. below can also address some common questions.


How can I clean up the email marketing mess in my inbox?

There are a few techniques that you can use. We describe them in the How to Manage Email Marketing in Your Inbox tutorial.

Why am I not getting the daily report emails (or any other emails) from Patroneer?

This is most likely caused by over-aggressive spam filtering. You can check your spam or junk mail folder to see if the messages were placed there. (Yes, we also find it ironic that a service used to combat spam can be marked as spam itself.) You can remedy the problem by marking the message as not junk, and by adding info@patroneer.com to your address book.

Why doesn't the website work on Windows Phone?

In geek speak, Windows Phone is missing a root certificate authority. In plain talk, open http://www.startssl.com/certs/ca.crt from your Windows Phone browser, and click the Install Certificate button. You should be good to go after that.

Why doesn't the Facebook Like, Google +1, or Twitter Tweet button work?

First check if your browser has popup windows blocked. There is usually an indicator in the browser toolbar or status bar when it blocks a popup. You can click on the indicator to allow popups from this website.

Another problem can occur when your browser has third party cookies disabled. You might need to enable all third party cookies in your browser, or you can add an individual exception to allow cookies from the facebook.com or google.com domains.

Why doesn't the Google +1 button show up on Android browsers?

As strange as it may sound, Google does not support the +1 button on all Android browsers.